All merchants can issue a refund on payments that you have made to them as well as process exchanges. If you want a refund of a payment that you made or to exchange an item, we ask that you first contact the merchant to explain the situation and to make appropriate arrangements for a return or replacement in accordance with the merchant's return policies.
Although you have purchased the item from the merchant, not from AmazenPay, we want to make sure that your order works out.
If you have any difficulties contacting the merchant, if you do not receive a reply from the merchant within 3 business days,
or if you can't come to an agreement about a return, please contact AmazenPay.
When we receive a report from you, we'll investigate the status of your order and take any actions available to us to resolve the problem.